This position is open to candidates in the US and Canada with work authorization. We do not sponsor visas, green cards or PR at this time.

Who are we?

We’re The Wild, and we’re passionate about collaboration and the power of technology to transform the way we work together. We’ve built a virtual workspace that allows architecture and design teams to collaborate at human scale in virtual and augmented reality.

Why join The Wild’s Customer Success Team?

We’re growing fast! And we’re looking for our next Customer Success Manager to join our Customer Success team. Our CSMs are technically savvy, enthusiastic customer advocates who have a strong drive for results and a keen sense of what it takes to keep customers happy, engaged and renewing.

As a Customer Success Manager at The Wild, you’ll build strong relationships with our customers to ensure they’re achieving maximum value through the use of our products. You’ll also work closely with key internal stakeholders such as sales, support, and product while maintaining your primary goal - keeping our customer's needs top of mind.

You'll have the chance to work with some of the top businesses in design, engineering, architecture, and construction who are shaping the real world by using AR/VR. From designing yachts to oil fields to high rises to retail spaces, the use cases are as fascinating as the technology you'll get to use every day. You will also have the opportunity to make a significant impact in how our Customer Success team and strategy evolve to better serve our growing customer base while enjoying fantastic opportunities for your professional growth.

Does this sound like you?

You’re a people person. You love helping people and are passionate about building strong, long-lasting customer relationships. You are an exceptional communicator. You find innovative ways to explain complex concepts in an elegant way. You are a problem-solver, calm under pressure and can spin plates in your sleep. You are tech-savvy; you love technology and get excited about learning new things.

What You’ll do

  • Work directly with customers throughout their lifecycle, handling everything from onboarding, training, and implementation, all the way through renewal
  • Work with customers to identify goals and success metrics, and keep track of progress
  • Provide feedback and guidance to customers, and work with them to adopt best practices
  • Provide Sales with insights to aid/steer upsells and renewals
  • Provide product feedback to Product Team to aid/steer product enhancements
  • Partner with sales to develop and implement success plans for each assigned customer, with a focus on demonstrating business ROI around desired used cases
  • Assist with the support queue to resolve customer issues

About You

  • You have 2-5 years of experience in a Customer Success role including implementations/onboarding, technical support, and general account management, preferably in a high-tech SaaS industry.
  • You have the ability to communicate clearly and positively through written and spoken English.
  • You take a proactive approach to dealing with customers and users - you like to see the world through their eyes and get ahead of their issues with fixes and improvements.
  • You have strong interpersonal skills, are detail-oriented, with excellent presentation and communication skills.
  • You are a self-starter and quick learner, with a passion for continuous learning and improvement.
  • You are a team player who enjoys working cross-functionally and globally.
  • You're empathetic and can relate to different perspectives.
  • You have basic proficiency with CRMs, ticketing, and issue tracking systems.

A few ways to really stand out

  • You have previous experience in a high growth SaaS startup.
  • You have previous experience in chat support.
  • You have experience in spatial design, construction, MEP, or the technology they use— Revit, Navisworks, Rhino, SketchUp, BIM360.
  • You have experience with AR/VR or you like playing VR games.
  • You have previous experience working remotely.

Why You’ll love working here

We create experiences for people, not devices. We strive to create joy and allow our humanity to shine through our work. Among the things you will enjoy about working here:

  • Competitive salary
  • Stock options
  • Full medical, dental, and vision insurance
  • Flexible vacation time and unlimited PTO
  • Paid family/parental leave
  • Life insurance
  • 401(k)

We are focused on building a diverse and inclusive team here at The Wild. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. The Wild is an equal opportunity employer: we value and welcome diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Our goal is to create a community rich with cultural, social, and intellectual diversity.